UPS sucks. Next time use Fedex.
During this past year with all that's going on they all suck. The usually reliable USPS promised 3 day deliveries took a month over the holidays this year.
But my worst experience of all time has been with Fedex. They transposed a few digits on the address of shipment of a Mauser carbine. I got a sinking feeling when the tracking information said it was delivered and signed for but I didn't have it!
So I had wasted most of Wednesday first waiting for FedEx to deliver the package and then calling their customer service to let them know it wasn’t delivered to me and I didn’t sign for it even thought their tracking said it was and I did.
The story they told me was that the parcel was addressed incorrectly and the delivery driver realized the mistake and retrieved the item. I told FedEx my correct address and they said they would correct the address and it would be delivered by end of the day on Thursday.
I waited, wasting all day Thursday for FedEx to bring the package. It never came.
So I called FedEx’s customer service again and got no useful information. FedEx Tracking showed the item was on a vehicle with no delivery scheduled.
By Friday, still without the delivery of my item I was reaching a level of frustration. My experience with FedEx’s customer service was that the customer service representatives speak less than perfect English and don’t do anything more than look at the tracking information you can see for yourself and then tell you what it means.
So I decided to take some action. Through the magic of snooping around on the Internet I was able to get the names and phone numbers of three of the management team at the FedEx warehouse where the tracking information said the item was. I phoned the three FedEx managers at the FedEx warehouse. None of them answered their phones so I left messages. None of them called back.
So I drove across town to the FedEx warehouse in hope of contacting someone who spoke English as a native language and knew something about how to get a package delivered. This place is called the FedEx warehouse and there is no customer service counter, it is not a place for customers to drop off or pick up packages. There’s something like a 15 foot steel fence around a very large building without windows. It looks like a prison and the only way to gain access is through a guardhouse with metal detectors, bulletproof glass and a large steel turnstile. I entered the guardhouse and gave them the name of one of the managers who didn’t answer his phone or call me back as the reason for my visit. They made me take my pocket knife back to my vehicle and wait. A very personable woman came out to speak with me and I told her the story and said I was concerned because there was a firearm in the package. She took all the information and said that an address correcting form had been filed and I would receive the package the next day. It did not come.
The next day after that I happened to see the Fedex truck speed past my house and stop about a block away where the driver carried an oblong box across the lawn to the neighbor's house. I ran across lawns shouting at the Fedex man breathlessly showing my drivers license and claiming my package. Fedex had indeed changed the delivery address for the package in their system from the wrong address to the exact same wrong address. The correct address had been written on the package by the sender the whole time but the delivery man didn't bother to read the information printed on the package by the sender and apparently neither had anyone else at Fedex.
We are all products of our experiences. Some may have had bad experiences with UPS or USPS, but for me Fedex is the worst.
